Shipping policy

Last updated: October 2025

At Cruzi, we aim to deliver your order quickly and securely. This Shipping Policy explains how we process, handle, and deliver orders placed through our website.

All orders are fulfilled and shipped from Melbourne, Australia.

1. Processing Times

  • Orders are typically processed within 1–2 business days after payment is received.

  • During peak periods, promotions, or holidays, processing times may vary.

2. Shipping Methods & Carriers

We use reputable courier and postal services (such as Australia Post and other trusted providers) to deliver your order. The carrier used will depend on your delivery address and the size/weight of your order.

3. Shipping Rates

  • Shipping costs are calculated at checkout and will vary depending on your shipping option selected. Shipping options include: 

    • Standard Rate (including tracking) - $7.95

    • Express Rate (including tracking) - $12.95

    • International Flat Rate (where applicable) - $20.95 

  • Free shipping is available and applies to all orders over $60.00

  • All purchases of ‘Scent Refills’ (only) come with free shipping. Free shipping is available and automatically calculated for purchase of ‘scent refill’ only orders.

  • From time to time, Cruzi may offer other free shipping promotions, which will be clearly advertised on our website at the time of promotion.

4. Delivery Timeframes

Estimated delivery times are:

  • Metro areas: 2–5 business days from dispatch.

  • Regional areas: 3–7 business days from dispatch.

  • Remote areas: 5–10 business days from dispatch.

  • International (where applicable): 7-20 business days from dispatch

Not that these timeframes are estimates only. Delivery times may vary due to factors beyond our control (e.g., courier delays, public holidays, or peak demand periods).

5. Tracking Your Order

Once your order has been dispatched, you will receive an email confirmation with tracking details. You can use this to track your delivery progress online. 

6. Delivery Issues

  • If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible so we can resolve the issue.

  • Please ensure your shipping details are entered correctly at checkout. Cruzi is not responsible for delays or failed deliveries caused by incorrect addresses.

7. International Shipping

At this stage, Cruzi ships within Australia only. If international shipping becomes available in the future, this policy will be updated.

8. Contact Us

For any questions regarding shipping, please contact:

Cruzi
Email: info@cruzi.com.au